FAQ

Shipping

• When will my order arrive?
• Who will deliver my order?
• Can I track my order?
• How much is shipping?
• Do you ship outside the UK and to the Channel Islands?
• Do you charge VAT on shoes?

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Returns

• How to make a return
• Where do I drop off my parcel for a return?
• How long will it take for me to receive my refund?
• Did you purchase from one of our authorised retailers?
• Can I exchange my item/s?

Order Information, Payment & Tracking

• Why was my order cancelled?
• Having trouble placing an order?
• Where do I enter in my coupon or promotional code?
• What are my options if my order cannot be cancelled?
• Can I change or cancel my order?
• My credit card was declined, why does my card show a charge?

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Fit, Size & Product Care

• Is there a break-in period for your shoes?
• What do you recommend for squeaky footwear?
• Do you recommend anything for blisters or chafing?
• How do you recommend eliminating sandal odour?
• How do I clean my sandals, shoes or orthotics?
• How is Vionic fit & sizing?

My Account

• How do I create a new account or sign in to an existing account?
• Do you have an email newsletter?

Technology & Product

• Insole FAQ
• Are your products latex free?
• What exactly is a foot orthotic?
• Is there a break-in period for your shoes?
• Which style of shoes is best for arthritis?
• Which style of shoes is best for bunions?

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