If you purchased from a VIONIC authorised retailer, please process the return directly with the retailer according to their return policy.
A note about unauthorised retailers:
While some of our retailers are authorised to sell on Amazon, many are not. VIONIC does NOT offer refunds or credits on products purchased from any unauthorised dealers.
VIONIC does NOT authorise any of its retailers to sell on eBay. Accordingly, VIONIC does NOT offer any refunds or credits for VIONIC products purchased on eBay. If you are not sure whether a retailer is an authorised VIONIC retailer, please contact our Customer Care team.
Please be aware, if you purchase from a retailer who is not listed as authorised, the product may be counterfeit. These counterfeit products may not provide the high quality standards found in VIONIC products. We cannot guarantee the quality, fit or feel of counterfeit products.